Technical Support

Unparalleled Expertise

RedSeal Customer Support Engineers are dedicated to assisting customers troubleshoot any obstacles to the analysis and improvement of their security standings. Our experienced professionals boast impressive security and networking expertise, gained through hands-on interaction with the largest, most complex networks in the world.

Support & Services Offerings

Basic Support

  • Included with Basic Software Maintenance.
  • 12 X 5 RedSeal Customer Support via phone, email and web, with a four-hour initial response from a Customer Service Engineer (CSE).
  • Five business day advanced ship replacment of defective hardware.
  • Access to the RedSeal customer support portal for training, documentation, and software updates.

Premium Support

  • Included with Premium Software Maintenance.
  • 24 X 7 access to RedSeal Customer Support via phone, email and web,  with a one-hour initial response from a Customer Support Engineer.
  • An assigned Customer Support Engineer for monthly support case reviews, and proactive account management.
  • Two business day advanced ship replacement of defective hardware.
  • Access to the RedSeal customer support portal for training, documentation, and software updates.

 

Download our Technical Support and Maintenance data sheet here